Returns & refunds

We want you to be happy with what turns up. This policy sets out both the things we choose to offer and the rights you have under the Australian Consumer Law, which nothing here can take away.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded. If an item has a major problem — it is faulty, unsafe, significantly different from its description or photographs, or does not do what we said it would — you are entitled to choose a refund, a replacement, or to keep it and ask for compensation for the drop in value. For a minor problem we may choose to repair, replace or refund. This applies whether the piece is new or pre-owned, and it applies regardless of anything else on this page.

Changed your mind

You may return most pieces within 30 days of delivery for a refund, as long as they are unworn and come back in the condition they left in. Return postage for a change of mind is yours; we cover it when the item was faulty or not as described.

Earrings

We cannot accept change-of-mind returns on earrings, for hygiene reasons. This is standard practice and it is the only category we exclude. It does not affect your consumer guarantee rights above — if a pair of earrings arrives faulty or is not what we described, return them and we will make it right.

Pre-owned pieces

Everything on the Vintage Finds shelf is second-hand, and is priced and photographed accordingly. We list the wear we can find and we would rather over-describe a scuff than under-describe it. Consumer guarantees still apply to pre-owned goods, but what counts as acceptable quality takes into account the age, the price and how the item was described. Wear we have disclosed is not a fault.

Porcelain

Porcelain chips. A piece that arrives intact and is later dropped is not a fault, and we cannot refund it — but tell us anyway, because sometimes we have a second one.

How to start a return

Email hello@porcelaindreams.com.au with your order number and, if something is wrong with the item, a photograph. We will reply with the return address. Refunds go back to the card you paid with, usually within three business days of the parcel reaching us.